The standard warranty of the product is 12 months. The product failure is repaired free of charge during the warranty. The product is repaired for its lifetime, but the maintenance beyond the warranty will be charged. Nutech’s maintenance team or partners have experienced service engineers who can repair and maintain all laboratory and analytical equipment for you.
We encourage users to purchase yearly extended warranty service, which can include on-site service, parts and unlimited phone service.
Our global maintenance services have the following advantages:
The phone service can be replied within 24 hours and on-site services can be scheduled as required.
For the products in the policy, we will use the original parts of Nutech to maintain the life of the equipment.
Free software updates can be made if technical conditions permit.